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Live Online Training Stream Attendance Policies

  1. Online training streams are sequential: each session is a pre-requisite for those that come after. A session will be of no benefit to you if you have not attended the pre-requisite sessions.
  2. Seats in online training streams are strictly limited to ten (10) places due to the inherent limitations of online conferencing software. In person, people can easily interrupt each other. In larger online classes this is impossible, which would unacceptably limit the benefit of this live training.
  3. Due to these inherent constraints, if you miss one of the the scheduled sessions in your training stream you may *NOT* attend subsequent sessions in the same stream.
  4. In the unfortunate event that you miss a session, your Coach, at their sole discretion and at a price determined by them, may arrange a special make-up session for you in order for you to rejoin the stream.
  5. Otherwise, you'll need to book a place on a subsequent stream if you wish to continue your training to certification. In summary this works like missing a plane - you can't just get on another one without paying for another seat because that wouldn't respect the needs of the other paying passengers.
  6. In the unlikely event that your Coach is unable to deliver a training session, however, a replacement session will be made available to you by your Coach at no extra charge. In the still more unlikely event that your Coach is incapacitated, you will be provided with your choice of replacement training streams at no extra charge.
  7. Certification in this course is based on homework, not exams. Certificates cannot be issued to participants who do not attend all sessions of their training stream, or who do not complete the homework.
  8. Please inquire here if you would like to move your booking from one training stream at least one week prior to commencing your training. We will always seek to accommodate your needs, but note that extra places beyond those advertised cannot be guaranteed and refunds are not available under any circumstances.